When you buy something from us, we always hope that you are 100% satisfied however, should you change your mind (it happens to the best of us), we are happy to accept returns or exchanges on items that are in original condition, have not been opened or used, within 14 days from the date of delivery of an item. All items will be reviewed individually upon return, and kindly ensure to include a copy of your purchase receipt.
To start a return, please contact us at email@example.com, then once your return has been accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
We’ve made returning effortless!
Once you have contacted us at firstname.lastname@example.org and your return request has been accepted, you will receive a return shipping label. Please complete the “returns section” on the reverse of your dispatch notice, detailing each item, quantity, and why you are returning the item(s) to us. Place this form in your parcel, along with your products. If you are a United Kingdom resident, then please attach your free returns label to the outside of your package. Make sure to remove or cover the original shipping label if using the original packaging. Now your all set, and just need to drop the parcel off at your nearest Post Office.
We recommend you use a secure or trackable method of postage. All returns and exchanges should be sent to the following address:
Unit 4 Carraway Road, Liverpool, L11 0EE.
Free postal returns are currently only available to customers within the United Kingdom. For returns from all other locations outside of the United Kingdom kindly note that you will be responsible for all return postage fees, taxes, customs duty, and clearance charges where applicable.
Remember to keep your proof of postage in a safe place. The products and their condition remain your responsibility until we receive them. Once we receive your package you will be sent a confirmation email, and the refund process will commence.
The products you wish to return are your responsibility until we receive them. It’s a good idea to get insurance for the value of the items you are returning and obtain proof of postage. We at Orange County CBD cannot be held responsible for any items returned in error.
If your refund is accepted, we will refund the price you paid for your item back to your original payment method. If we receive a returned item in an unsuitable condition, the refund will become void, and the item(s) will be returned to you. Kindly note that unless you are returning a faulty item, our delivery charges are non-refundable, and Orange County CBD is not responsible for delivery fees or lost returns.
If you are unsure of the process or simply want to know more about our returns and exchange policy then please feel free to contact us at email@example.com.
All sales of products made via the Site are subject to these Terms of Sale.
We endeavour to present the most recent, most accurate, and most reliable information on our Site at all times. However, there may be occasions when some of the information featured on the Site may contain incomplete data, typographical errors, or inaccuracies. Any errors are wholly unintentional, and we apologise if erroneous information is reflected in product prices, item availability, or in any way affects your individual order.
Please be aware that we present our content 'as is' and make no claims to its accuracy, either express or implied. Please also note that because the colours of the products you will see on the Site depend on your monitor/screen, we cannot guarantee that the display of colour will be accurate, and some colours may vary.
We reserve the right to amend errors or to update product information at any time without prior notice. In the event that a product is listed at an incorrect price due to photographical error, typographical error, or error in pricing information from our suppliers, we shall have the right to refuse or cancel any orders placed for products listed at the incorrect price (regardless of whether or not the order has been confirmed and you have been charged). If your card/Klarna/PayPal/Coinbase Commerce account has already been charged for the purchase and your order is cancelled, we shall issue a credit to you in the amount of the incorrect price.
At Orange County CBD we go out of our way to hold the kind of distinctive merchandise for which our brand is recognised. If you have ordered a product that is unavailable, we will inform you as soon as possible by email and, if applicable, give you an estimated date of when the product is due to be back in stock and available for dispatch to you. Alternatively, you will be entitled to cancel your order and receive a refund from us (if your card/Klarna/PayPal/Coinbase Commerce account has already been charged).
The price of products is quoted on the Site in GBP (£) and includes VAT/GST, (where applicable). Prices quoted exclude delivery costs which are added to the total cost of the order during the order process, but before you click on the "COMPLETE ORDER" button. Please see our Delivery and Shipping Policy for delivery costs by destination. Delivery costs include VAT/GST (where applicable). VAT is not included in our prices for customers outside of the United Kingdom. Products that are shipped to countries outside of the United Kingdom may be subject to taxes, brokerage fees, customs duties and import fees levied by the destination country.
Please read our Returns & Exchanges Policy which details how to return unwanted or unsuitable items for a refund or exchange.